Refund and Return Policy

For help with a return, exchange, cancellation, or problem with an order, contact the Barry Carpet showroom. Have your receipt, order number, or installation agreement handy so we can identify your purchase.

Merchandise returns and exchanges

Review the return terms disclosed for your purchase. Before buying, ask what qualifies for a return, the deadline, and whether the remedy is a refund, store credit, or exchange. Ask whether any fees apply and what condition and packaging are required. This is especially useful for cut-to-size flooring, custom rugs, special orders, clearance products, and leftover material.

To request a return or exchange, contact us with proof of purchase, the product and quantity, and the reason for the request. Keep the original packaging and labels if you have them. Ask how to bring back or arrange pickup for bulky materials.

Wrong, damaged, or defective flooring

If the product is wrong, damaged, or appears defective, contact us as soon as you notice. If you spot a problem before cutting or installing the material, pause and contact us first. Photos of the issue and product labels can help us identify the order and review what happened. For an installation concern, share your project address, installation date, and details of the issue. The available remedy depends on the circumstances, applicable warranties, the purchase or installation agreement, and your rights under law.

Order changes and installation cancellations

Contact us promptly if you need to change or cancel an order. For an installation agreement, check the written contract and any cancellation notice for the deadline, how to send notice, and where to send it. California law provides cancellation rights for certain transactions. If a written notice is required, follow the instructions on your contract or notice.

California retail return rights

California Civil Code section 1723 requires retailers with certain limited return policies to display those policies conspicuously. For covered goods, if a retailer fails to display the policy as required, a buyer may be entitled to a full refund when they return or attempt to return the goods within 30 days of purchase. The law includes exceptions, including for customized goods received as ordered. Other legal rights may also apply. See the California Attorney General’s guide to retail refund policies.

Contact the showroom

Email info@barrycarpet.com or call (310) 479-3761. Barry Carpet is at 140 Lincoln Blvd, Venice, CA 90291.